Harnessing travel as a force for good in destinations and communities
We believe sustainability is not only the right choice but also enriches guest experiences in meaningful ways. The Travel for Good rating system evaluates and categorises travel experiences based on environmental, social and economic impacts, guiding partners toward responsible choices that benefit both communities and the planet. These experiences are organized into three key categories with ten subcategories in total, all easily searchable in our digital platforms.
Responsible every step of the way
In addition to the work we do to ensure that guests’ travels have the biggest positive and smallest negative impacts possible in the destinations they visit, we also ensure that guests supplied information that allows them to select responsible hotels and transfers, and supply guides who are trained on how to travel responsibly.
Step 1
Self Assessment
Hotels that we work with are asked to do a self assessment that covers a number of categories looking at socio-economic benefits provided to the local community, communication of topics related to responsible tourism and environmental preservation and more. Each category features a number of detailed questions addressing specific issues which are then scored based on the answer.
Step 2
On Site Inspection
In addition to the self-assessment, Sustainability Coordinators also visit the property to confirm the checklist is accurate and to inspect additional aspects of the hotel ranging from its shops, restaurants and rooms to reception, housekeeping and waste management.
Step 3
Rating
Each assessment is tallied and, based on the results, properties are rewarded with either one, two or three star ratings depending on how effective and beneficial the property’s sustainable practices are. In particular, the following criteria play a key role in the award of Eco-Friendly and Socially Aware recognitions.
Responsible Hotels
After the above process is complete, hotels are then classified in our booking system as fitting into the below categories. Here is just a sample of the many responsible hotels in our destinations.
Login to view allResponsible Hotels
After the above process is complete, hotels are then classified in our booking system as fitting into the below categories. Here is just a sample of the many responsible hotels in our destinations.
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Either log into our Agent Hub or gain access to it by becoming a partner to view more responsible hotels and pricing.
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Sustainable Transport
Our commitment to sustainability extends to every facet of our operations, including transportation. We prioritise options that leave a lower carbon footprint, including vehicles powered by green energy and mass transport, such as trains. To empower informed decision making, we also meticulously measure the emissions of all available transportation offerings.
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Guides that lead the way
We employ the best local tour guides from within the communities we operate and ensure they are compensated fairly and provided with training opportunities. They are an integral part making travel good for destinations and communities.
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Meet our Purpose team
Our dedicated Purpose team helps ensure that our values and our purpose are a focal point in everything we do.
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Alexandra Michat
Chief Purpose OfficerEXO Travel Group
Jiraphat Briand
Sustainablity LeaderEXO Travel Group
Charlotte Piffard
EXO Foundation LeaderEXO Travel Group
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Bich Tram (Ellen) Quach
Learning and Systems Adoption LeaderEXO Purpose
Sustainable Policies & Guidelines Action:
Climate Action
Operating in Asia for 30+ years, we've seen climate change's impact. Committed to IPCC's carbon reduction goal for 2030, our Climate Action Plan assesses our footprint. With expert collaborations, like with NEXUS, we accurately gauge and reduce our carbon footprint across all operations. Learn more.
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Ethics
EXO Travel's Ethical Code governs its business conduct. It ensures decisions are ethical and vital for business health. The code fosters fair relationships with customers, competitors, staff, destinations, and suppliers. All employees, including management, are bound by it, influencing every decision. Each employee must adhere to the code.
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Child Protection
At EXO Travel, we prioritise child protection in Asia. Since 2016, we've been the first to achieve ChildSafe certification globally. We endorse the UN's Convention of Children’s RIGHTS, seeing children as individuals with unique rights. Beyond tourism, our goal is sustainable development in our regions. We strive to ensure safe environments for kids, especially where poverty challenges their rights.
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Responsible Travel
The EXO Responsible Travel Policy outlines EXO Travel’s commitment to ethical tourism, sustainability, and community empowerment. It emphasises fair labour practices, reducing environmental impact, responsible partnerships, and guest education. Key initiatives include carbon footprint reduction, wildlife protection, local community support, and promoting sustainable travel experiences.
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Sustainability Report
In our latest Sustainability Report, we share the concrete steps we've taken to make travel a force for good. We achieved B Corp certification, slashed carbon emissions, reduced plastic waste, and strengthened ethical tourism practices. We also invested in local communities, improved supplier sustainability, and enhanced employee well-being -turning commitment into measurable impact.
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Animal Protection
Reinforcing our commitment to responsible wildlife tourism, we’ve recently updated our Animal Protection Codes of Conduct. Partnering with Animondial, we assessed and refined every animal-related product we operate in order to meet the highest welfare standards. This ensures all experiences align with ethical principles, conservation efforts and industry best practices.
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Justice Equity Diversity
Our JEDI (Justice, Equity, Diversity, and Inclusion) policy provides a framework to create a workplace where every individual, regardless of identity, background, or circumstance, feels respected, valued, and empowered to contribute. This policy ensures that our daily practices uphold fairness, dignity, and opportunity for all, while strengthening our collective impact across the communities and destinations where we operate.
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Accolades & Certifications
